Quote:
Originally Posted by billethkid
I have my own Comcast recommended Motorola modem along with a new higher speed router from Assus which I bought a couple of months ago. Everything working text book until a few days ago.
With no pattern or cause I have been able to determine I lose my internet connection. The appropriate lights are lit or blinking on both devices. I have rebooted the modem and that seemed to work. When it did not I rebooted both the modem and the router. And then when that failed to work I rebooted the two devices and the desktop.
I talked to Comcast rep on the phone. As much as I could understand, they pinged the modem and said all looked good from their end. I went through the routine of tightening all connections. That was about this time yesterday. Connection remained sound until lunch time today. I went through the rebooting...no luck. I called Comcast....the hard to understand tech from yesterday was the one with the better English. Same routine. While we were on the phone the internet mysteriously connected.
I hesitate to have a technician come out especially if all is working OK.
I suppose the modem could be faulty....but I do not get the on again off again activity.
I am open to suggestion and guidance.
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I also had problems... Isolated it the an intermittent DNS server (dynamic via Comcast). I went into my ASUS Router and created a Static set of DNS servers (Static via Google), i.e. Primary=8.8.8.8 and Alternate=8.8.4.4
Problem was immediately fixed.
I suspect that they are having trouble with their DNS servers. Decided to circumvent them all together.