After one week of not getting a call back from the service manager, I called the dealership and was connected to him by mistake. I told him I called to speak to his boss but got connected to him instead. So we talked and he listened better than he did the last time.
The bottom line is this: Point #1 - He said the "technician" who changed my oil should not have made the excuse that the equipment wasn't accurate. He said there's no excuse for him not checking the oil. And the manager himself apologized for the poor service. He also mentioned that they will have all new equipment installed by June or July.
Point #2: He said he highly doubts there would be any damage to the engine by being filled one quart over the fill mark. And even if there is damage, he said the warranty will cover the engine for up to 10 years or 90,000 (or something like that) miles. He even went so far as to say you could put 6 or 7 quarts of oil in and still not damage the engine.
Point #3 He said he will mail me some coupons to try to make up for the poor service. Perhaps one of them will be for a free oil change.
Also, I'm sure you will be glad to hear that I didn't eat any of their free donuts when I was there last week for my oil change. Ha! Ha! Ha! I paid .50 cents for a small package of peanut butter crackers.
Sorry to inform you that the crackers were not whole grain! Ha! :-)
|