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Originally Posted by Villages Audio Video
It's the same with every TV and/or Internet provider. You get a promotional rate, it expires and the bill goes up. It's the same with Brighthouse, Dish, DirectTV, Century Link, everyone plays the same game.
My promotion rate expired with Comcast /Xfinity and my bill went from $180 to $220. I called, complained and my 1st contact could only reduce services to get the bill down. Transferred me to the retention department and I got a promotion that was equal to my previous bill. I did a 2 year agreement this time so I don't have to make the call every year. The early termination fee was only $230 and goes down every month.
You basically have 2 choices. PAY or PLAY. Play the game or pay the higher price. It is what it is and I don't see it changing anytime soon. It's been that way for as long as I've been paying for Internet and TV programming.
Full disclosure, I'm a Comcast Xfinity dealer.
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As a Comcast Dealer your report is informative but disturbing. Our experience tracks with your comments. I believe of all the provides Comcast is the lesser evil.
I e-mailed them to explain that the TV programing /bundle needed to be re-worked and that i objected to have to rent their equipment to allow them the opportunity to stream their services to me.
The problem is we are faced with an oligopoly and the regulators are focused on the wrong things.
People who comment here need to be more specific about what they have before explaining what they pay. We have three DR's HD's and a digital adapter for a small TV. We also have their gateway modem. We have a premium package except for TMC.
I am told that paying for HD is a waste of money because consumers really never see the difference.
The premium stations are not giving you the latest releases and worse yet you have to rent them when they do make an offer.
I complained about this also telling them that cable first came out with the pitch that for a monthly fee you could get the latest releases in the comfort of your home and ditch the local movie theater
How quickly they forget