We have Direct TV and have had it for about 6 years. Only one time did we have an issue and they Fed-exd us a new DVR overnight. First they tried troubleshooting it over the phone. All we had to do was unplug the old and plug in the new. Occasionally I do have to reboot the DVR. You do sometimes get pixalation and loss of picture during rain storms, so it will effect your recordings and your current picture. I've been told to watch shows not on HD during that time and sometimes that works. Picture loss has not been a problem for us but for some people to lose picture during a football game may be an issue. They offer several bundles. You can view all of their bundles on line at their website and they usually have specials for new customers. I would suggest viewing the bundles on line before calling them, that way you know your options and you won't be talked into something you don't want.
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