Quote:
Originally Posted by Villages Audio Video
Brighthouse may have world class customer service but their equipment (set top boxes, modems and routers) are terrible to put it nicely. They are the worst in the industry.
Comcast may have the worst customer service on the planet but their equipment (X1 platform) is state of the art and the best currently available from ANY provider.
Pick your poison
Full disclosure : I'm a Comcast / Xfinity dealer
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One thing I was told by a Comcast employee was that the equipment in FL is kind of outdated as opposed to up north. I know that for a fact as we have HD and DVR and it takes forever just to turn the television on whereas up north, it is instantaneous. That said, I find the customer service better down south than up north.