Quote:
Originally Posted by twoplanekid
I have stock in P&G whose headquarters is located 80 miles from me in Cincinnati. It’s a huge corporation that should not make mistakes in packaging their products this way. I wonder how many hundreds of thousands of these blades have been shipped in this packaging. Has anyone seen this offering at a Wall-Mart in Florida?
They did give me about $40 worth of product credits that must be used by September of this year and a letter that said “We do understand your frustration with the packaging. We do extensive market research and consumer testing with a goal of producing high quality products that consistently delight our consumers. We regret this wasn't your experience. We appreciate your feedback and will pass your comments to the Marketing department. Thanks for bring this to our attention.”
If I didn’t know better I would accuse them of the old “bait and switch” marketing tactic. I believe that they should consider pulling all of this packaging from stores.
|
I think that they did what any reputable company would do. They responded to your complaint, apologized for their mistake, told you that they would pass your complaint on to their appropriate department, and gave you a credit equal to the money spent on the product.