As a Procter & Gamble retiree, I can say I'm very proud of their response to your complaint. Despite their best efforts, sometimes things don't go out just perfectly. You can rest assured that the Gillette Brand Manager for that product saw and read your comments. There is a good chance that one or more of the executives also read, or even listened to, your phone call -since most of them regularly do that. I don't know any company that tries harder to delight their consumers than P&G. I'm glad I spent many years there helping them do that!
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Today is the tomorrow you worried about yesterday!
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