I have found DISH to be the best at customer service. One can always go to their store on 441 and talk to them directly. So far, no problems.
I have found them to be the best, as far as showing, a level of care.
Most people who are CSR's at the cable companies are only warming a chair. Not carrying 2 cents to the next bill, is reflective on how anal, they can be. IMHO
Just like going into a burger chain store and they can't even make change without the computer doing it for them. It makes me wonder if they were awake, when they went to school.
GOD forbid they should be able to think for themselves, but are driven by corporate policies and act like robots.
WHEW, now a feel better!!
BTW - I love the brick idea!!!
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"It doesn't cost "nuttin", to be nice". 
MOM
I just want to do the right thing! Uncle Joe, (my hero).