Some issues are dependent on where in TV you live.
I upgraded a couple of months ago to new router and bought my own modem.
I started having problems with occassional loss of interenet signal.
I called the router people and modem techs and they did some testing which revealed I was receiving a signal from the Comcast box that was borderline low end...almost out of tolerance.
Called Comcast for a tech to come out. Armed with my printouts from the modem and router makers I showed the tech the results of the new equipment testing. He said he already knew the problem before he got there. He went out to the box between our houses and spent 10 minutes or so. Came back in and said he called maintenance to come in and do a repair job.
I asked him what the problem was. He said the equipment was not Comcast equipment and was out of their specification. The equipment was owned by the old cable company once upon a time owned by TV....bought by Comcast.
Our home was built in 2004 and we did have TV non Comcast cable company.
The maintenance guy was there after dinner the same eveing. AFter he was there for an hour or so I went to check on progress. He had completely removed everything in the pole, in the ground and feeding to our box Replaved everything in ours and the neighbors.
He was there for a good three hours.
After he left I went in and re-ran the diagnostics from the modem and router folks. Right smack in the middle of the recommended sweet spot settings.
Long story but worth passing along.
The newer, higher performing components I bought spot lighted a problem lurking in the system.
All the techs and the maintenance guy were very knowledgeable, capable, professional and helpful.
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