Many of the newer washers are low water machines. Some of the settings on ours put so little water in the tub that it hardly gets the clothes wet and you cannot change the amount of water yourself. We have just two cycles, bulky and hand wash on our Maytag Bravo that will put in enough water.
The normal cycle just puts in about 5 inches of water for a whole load. I just cannot get used to it so I use the handwash cycle for everything except bulky things.
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