[redwitch]

I usually give a restaurant a second chance, even after bad service and poor food. They don't get a third chance, though. However, when the manager cops an attitude, then I would be hard-pressed to come back. Servers have bad days. Some shouldn't ever serve and are usually culled quickly. Here's hoping John just was having a really bad day and that wasn't his norm. However, the manager should have been a lot more personable, explaining the billing procedure and making sure you left satisfied. He did not do his job. I doubt I would go back to a restaurant where the manager was as ungracious as what Wendy described.