[lambchop285]

Originally Posted by wendyquat

I've waited several hours to "cool off" about our experience at EP last night but feel it is an experience to share! Last year we purchased a "Buffalo Discount Card" from The Villagers cheerleaders. We weren't sure we'd use it much but thought it was a good cause to support. It offers discounts from participating restaurants and merchants for anything from free appetizer or dessert to a percentage off your bill. We have saved many times over the $10 charge for the card and it has always been enthusiastically accepted! Last night we mad e our second trip to Evans Prairie for dinner. We were sat promptly and our waiter, John, came to the table quickly with two waters. No greeting, just abruptly said, what can I get you to drink. I ordered Pinot noir and my hubby said he'd stick with the water. When he brought the wine, he said, again very abrupt, do you know what you want to eat? We ordered right away requesting our menu choices with no substitutions. He returned to our table once to ask, is your food ok and then to refill our water. We had the Buffalo card lying on the table but I tapped it and he acknowledged with a nod of his head that he saw it. When he brought the check I noticed that it did not show the 10% discount stated on the card. When I asked him about it he turned very antagonistic and muttered that the discount would be taken at the end! WHAT END? We normally pay cash, add a 20% tip and leave. When I asked him about it he snatched the check out of my hand and said he'd have to find the manager. He walked over to the manager and said something. They both shook their heads and marched back by our table to what was apparently the place where checks are created. John actually came back, slammed the adjusted check on our table without a word and the manager went off in another direction. We were stunned to say the least, paid the check and left. I wish now that I had put the manager on notice but I could tell he was disgusted with the whole thing. We eat out many times a week and, having had restaurant and serving experience, we are the first to know that everyone can have a bad day but I have NEVER had such an unprovoked altercation at a restaurant, certainly not in The Villages. If this discount that they agreed to via the Buffalo card is going to break them, perhaps they should explain it to customer rather than handling it in the way that they did! Thankfully there are many alternatives for us here!

Never had an issue with the service, the food or the Buffalo card....John is a wonderful manager and i thing you may have taken things out of context.