[Jayhawk]

Originally Posted by JohnCliff

All I can say is that I'm sorry that you had such a bad experience with me. I've read and re-read your post and only vaguely recall a very little bit of serving you. The only reason I remember is because of what I call a green card that you call a buffalo card, and that when I presented you the check there was an obvious misunderstanding. Our SOP is to present the check as is, collect whatever form of payment you want to pay with, and then take it all to find a manager to get the discount to you, thus saving an extra step, which I failed miserably in trying to communicate to you. I can't get you the discount without a manager physically seeing the green card, that's how they work it. And I absolutely guarantee you that whatever conversation I was having with the manager at the time had nothing to do with you. I don't know what else to say. I'm pretty sure most guests are fairly happy with the service I give, but I'm far from perfect. I try. But I don't always get it right. Its so hard sometimes to read people, some folks come in sit down and say they are ready to order. As best as I can recall you had closed menu's and I got to you as quickly as I could, Think we discussed the Steak special with the $2 glasses of wine. I certainly do wish you would have brought this to somebody's/anybody's attention prior to your leaving. Evans Prairie does not frown upon green cards in any way whatsoever, and I, due to limited budget and funds, use coupons on the few occasions that I go out to eat. I'd love for you to give Evans Prairie, and me, a second chance. I'm guessing that is your dog in the pic with your post? Nice

Excellent. I think you have earned a second chance.

Good luck to all.