[REDCART]

We've noticed that script renewals at Walgreens don't always carry forward when we move back and forth between NY and TV. As an example when we leave NY we might have 11 renewals left. We get to FL and they'll fill the script once and it will then show -0- refills remain. One Walgreen's employee said it was due to a lack of reciprocity bet FL and NY but that can't be accurate because then they wouldn't be able to fill even the one out of state script. My doctor commented that Walgreen's like CVS contracts with different companies to run the pharmacies within their stores and that in his opinion dropping refills was more likely a defect in their computer system. Question, has anyone else noticed this shortcoming in Walgreen's when filling script renewals? If so how do you prevent it. Yes I know they'll fax a renewal to your physician when needed but why should that be necessary when you have the required renewals to start with. If it's simply a clerical error by the employee entering info into their computer system, there's no way to fix that but that should be the rare exception I would think.