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Originally Posted by gryoung
We've noticed that script renewals at Walgreens don't always carry forward when we move back and forth between NY and TV. As an example when we leave NY we might have 11 renewals left. We get to FL and they'll fill the script once and it will then show -0- refills remain. One Walgreen's employee said it was due to a lack of reciprocity bet FL and NY but that can't be accurate because then they wouldn't be able to fill even the one out of state script. My doctor commented that Walgreen's like CVS contracts with different companies to run the pharmacies within their stores and that in his opinion dropping refills was more likely a defect in their computer system. Question, has anyone else noticed this shortcoming in Walgreen's when filling script renewals? If so how do you prevent it. Yes I know they'll fax a renewal to your physician when needed but why should that be necessary when you have the required renewals to start with. If it's simply a clerical error by the employee entering info into their computer system, there's no way to fix that but that should be the rare exception I would think.
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Yes. I had to have the pharmacist actually make a phone call to the other pharmacy to get the number of refills. This isn't the only shortcoming I've notice of Walgreen's locally especially the one at Colony. My doctor will send over a prescription electronically at 1:00 p.m. I'll call at 3:30 to see if it is ready. No, not ready will get it ready in one hour. I don't hear from them, wait 3 hours then receive automated phone call that there is a hold up they are faxing my doctor. I call again they are faxing him to try to get a 90 day prescription instead of the 30 day the doc wrote the prescription for. I tell them don't do that he wants me to only have 30 days to try the med out. Ok, will get ready in one hour. No phone call. Call the next morning. Prescription still not ready, will get it ready. In two hours I receive an e-mail there is a hold up. Go to pharmacy in drive-up and have to wait for them to get it ready. This happens often and I'm getting really tired of it.