[renielarson]

All I know is this...after cutting my hair my stylist always tells me that if I'm not happy to call and come back in so she can cut it more to my liking...at no additonal charge. Maybe it's because I've been a regular customer of hers for 10 years, however, I think it's just plain old good client/stylist relationship (and a salon that knows their success depends on client happiness).

A school, especially, should teach the students that keeping a positive rapport with customers will not only build their base of clients but also provide a good word for the salon they will eventually work for. The school should not only teach that but practice what they teach.

Sadly, Red, if the manager can't be convinced, then where else can you go? I hear the school is owned by The Villages so not sure there is a higher authority to complain to.