[redwitch]

I agree that my issue is with the manager and instructor. Honestly, if it had been Shannon who had just not cut the top short enough, I would happily go back and pay for her to fix it, but she did this at the express direction of her instructor, who is not a student, has been a stylist for a quite awhile and should know what she is talking about. When I pointed it out on the phone that the mistake was by her, not Shannon (who I truly believe did an awesome job), I was told, "Yes, it probably was [my mistake]," with a little laugh.

That is what I'm objecting to -- the cavelier attitude and refusal to try to rectify the problem. I'm not asking for a new cut, I'm asking that a little more be taken off the top. I didn't wait a month, I even tried to work with the cut as it was. Heck, I'd even have been satisfied if the instructor told me to come in and she would fix it or offer for Shannon to do it at half-price.