[azniv]

I visited former neighbors who moved to a brand new home in a brand new village. I saw some obvious things that were not right about their kitchen granite counter tops - the cut-out at the sink had a big and uneven overhang, and the seam at the sink was uneven (one side higher than the other). Being a good friend, I mentioned it, knowing that they were still in The Villages one-year warranty period. She explained that it was not under The Villages warranty - they did not like the laminate counters that came with the new house and (based on all the great reviews on TOTV) had called Duncan Stone. Ty Duncan, the owner, came and made the template. They chose their granite slabs at the Rolling Acres site, and contracted with Duncan Stone. The work was done, they paid, and did a close inspection over the next few days (a liquid sealer had been applied and they couldn't touch it until the next day). She even showed me where they "patched" a gap with a small piece of granite. They called and Ty Duncan came and inspected. He told them that it was all within "industry standards". She said he filled the uneven seam (which is now even more obvious as the fill-material is shiny and bridges the top of the two edges - not just down inside the seam). That was it. He said there was nothing else he could do. Knowing basic geometry, it's easy to see that the angled corner seam was not cut properly (and/or not templated properly) which necessitated the patch.
So sad that my friends are unhappy - the granite they selected is beautiful, but the manufacture and installation are a disappointment. Seeing their kitchen, I would not use Duncan, even though he is recommended by many others on TOTV.