I live in the Village of Charlotte. I had no drainage problems until they put down the slab for my next door neighbor's house, then it was a problem every time it rained (I was already out of warranty when this occurred). I called Warranty, sent photos as requested, and nothing was done. Warranty said it wasn't sending anyone out as my house was out of warranty. When my neighbor finally moved in I asked her to call Warranty, which she did. They came out immediately but would not install a french drain. They put in a dry well half way down our houses (there's a villa wall in the back of both houses). Warranty stated that french drains were too expensive and this was their solution. While we no longer have a wading pool between the houses after rain, neither of us is thrilled. Warranty is unresponsive, as they claim the problem has been addressed and solved. In spite of what some state, the Warranty Department pretty much washes their hands with homeowners after one year (unless there's a widespread issue, like shingles on some older houses, or bad concrete on others).
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