Re: How to re-image a dell
Spybot Search and Destroy does not remove viruses. You need to identify the virus you have then copy that code into a search engine with the words "how to get rid of" or something similar. Then spend time reading all the suggestions to rid the virus from your computer.
Another recommendation...contact your anti virus support center. Most often they can do a "computer share" and solve your problem. I have done this before and it's remarkable how they can actually get into your computer and control everything!
Good luck.
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