Double check the key you are using to have duplicates made, if it is a key you use all the time, it might be worn enough to not get a good copy. If you have an unused key, try duplicating that one. I have run into this problem up North.
Hope this helps.
PS had good luck with Ace Hardware in Wildwood.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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