Quote:
Originally Posted by FlamingoFlo
I have to say, they do a great job for me. We were gone 5 weeks and came back to one of the best looking lawns in the neighborhood. It's not perfect as most are not right now but compared to others we are happy. If I need them in between scheduled trimming and weeding I call an they are out within a few days. Anyone that comes out to the house is always very nice. They are always pleasant on the phone. Perhaps it is because I don't pay a lot in advance. I pay quarterly in the middle of the quarter so it's only about 1 month in advance. Not sure how we got so lucky with them.
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You are clearly the exception. Wonder what your lawn looked like during the 5 weeks you were gone. Did it get cut regularly? Were the weeds removed?
Service Smart was around BEFORE Stellar came on the scene. SS had lost many customers, and Stellar had a decent reputation. So they signed up a lot of people who were running from SS. When SS didn't have enough customers to go on, they "merged" with the company fronted by the daughter and son-in-law of the SS owner. Then it turned to crap for the Stellar clients. Many were right back where they started and had no way out.
I was a big fan of Stellar. They had some good employees who seemed to care about doing a good job. I predict SS will be out of business within a year, and a "new" company with the same individuals running it will pop up.
As many have stated before, I will NEVER pay for a year in advance for any service ever again. And these guys will be fired at the end of the month as my contract is, thankfully, finally expiring.