Quote:
Originally Posted by rkimball
If you have had this problem please add to this site.
I was just wondering if any one has had the same problem I have had with Jenkins Honda in Leesburg. We purchased a new Honda Pilot from then and at that same time a maintenance agreement that we then canceled two days later. Two days later we cancelled this maintenance agreement as per Jenkins instructions and we were told we would get our refund in four to six weeks. This is now over ten weeks and we have been unable to even get in touch with the Jenkins employee who sold us that policy. They must have a block on our phone number because are calls are always routed to an unanswerable extension.
We also contacted American Honda and asked them to intervene on our behalf but they could only report that they talked to Jenkins about the problem but they could go no further because the maintenance agreement was with a third party not an authorized Honda Division.
So, just be wary of this new dealership.
Richard Kimball
rkimball@thevillages.net |
Just purchased a new Accord EXL at Jenkins with no problems and better deal than other Honda dealers we talked to. We did not take the maintenance which as stated was a third party plan which we were not interested in and not Honda Care.
It is not that far to drive to Leesburg. If your calls are not being returned it may be time to drive down and talk to them in person. Jenkins has other dealerships and though they are new to Honda they are not new to this area. I doubt they are trying to make off with your maintenance plan money but you may have to talk to someone in a management position to get the ball moving.
Give Tom Formanek a call....
The newly named Jenkins Honda of Leesburg store, located at 8865 US 441 in Leesburg, joins a family of dealerships including Jenkins Hyundai of Leesburg, Leesburg Volkswagen, and in Ocala, Jenkins Acura, Jenkins Mazda, and Jenkins Hyundai of Ocala, and Jenkins Nissan of Brunswick, Ga.
“This is an amazing day for the Jenkins Auto Group,” Tom Formanek, president and CEO of JAG, said in a press release. “We are extremely proud of the relationships we’ve built in the Leesburg community over the past 10 years and are very excited to welcome Honda into our family of brands.”