I have Deans also, for over 2 years now, and I agree with the above comments. have never had a problem with lawn cutting. Did have a problem with fertilization which was fixed immediately, as well as some follow-up work.
I do agree that they could be more proactive with the lawns, some of my neighbors are looking better then mine, I will be calling if this continues....
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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