Talk of The Villages Florida - View Single Post - This Ace is not the place, at least for me.
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Old 02-28-2008, 07:06 PM
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Default This Ace is not the place, at least for me.

There is an Ace Hardware store in the K-Mart Plaza in Belleview. Last Friday, I purchased a $70 Weller soldering gun there. The work lights on it didn't function. So, on Saturday I took it back and asked for a replacement.

Today, when I went to pick up the replacement, a guy who said he was the owner, told me the old one works just fine. I explained that it didn't when I had it. He proclaimed that he is now "stuck" with a used piece of equipment. His reply was, "I'm not getting through to you," then he shook his head in disgust. My position was that is better than me being stuck with a defective unit and that he should return it to Weller. As you might expect, I told him I would not be back in his store. His reply was "GOOD."

Here is my opinion, there are other hardware stores around where you will not feel belittled by the owner when you try to return defective equipment. I am happy that I have given him something to talk about all day long.