I had Directv and I got tired of my bill being different every month and dealing with reps, who did not know their product very well. They tend to give you what you want after you threaten to cancel. Not a very good way to keep existing customer happy! They tend to treat new customers better and I got tired of having to call almost every month.
I got DISH several months ago. The bill stays the same and their "hopper" recording device is excellent. I am now a happy camper!
Funny how they send you literature to get you to come back but are unbending, in trying to keep you happy, unless you fight with them and threaten to cancel.
Too little, too late. Not a good way to run a business. IMHO
BTW - I called them a couple of times with technical issues and spent a lot of time trying to convince them I was right about a defective receiver. An hour on the phone is totally unnecessary, before they send another receiver.
__________________
"It doesn't cost "nuttin", to be nice".  MOM
I just want to do the right thing! Uncle Joe, (my hero).
|