Re: This Ace is not the place, at least for me.
I agree that posting this type of experience on a site like TOTV is important in terms of sharing information about the membership. I feel that it is equally important to let that manager know what TOTV is and that this is EXACTLY what you are going to do--and if it's too late now to get the word back to that manager, to file a complaint with Ace Central as was suggested in an earlier post and mention it there.
We had the beginnings of a similar experience at a Rooms to Go store; we had bought a lot of furniture from their main warehouse/clearance center in Seffner (outside of Tampa; the place is HUGE!) and in the end decided we didn't want the costly mattress pad we had bought, preferring a different kind. We brought it back to the Orlando store, still sealed in its original packaging, where the manager told us that we had to bring it to the store of original purchase. 'But you're all part of the same chain,' I exclaimed. 'Sorry, we're not equipped computer-wise to accept returns purchased at other stores.' I then went on to say, 'We live in The Villages, and I think you ought to be aware of how we share our experiences with merchants,' going on to mentioned very briefly how TOTV works.
At that point he asked us to wait for a few minutes while he disappeared into his office, coming back a while later to tell us that he got on the phone with the Seffner clearance center and together figured out how to do it. Bottom line: There is great value in numbers--and merchants in Florida certainly know about The Villages!!!
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