Took 45 minutes and 3 customer service reps. When it was done after I threatend to go to another provider my current internet only rate of $66.95/mo. was adjusted to $24.99/mo for 12 months as apromotional rate. It took my strong insistance to each rep that I would change providers unless thyey adjusted my rate. If you have the patience and persistance to keep insisting you can save some $$$. In my case almost $500 this year. After the promotion expires I will go back at them again.
|