[OCsun]

Originally Posted by Warren Kiefer

Here is our solution. But we really shouldn't have to do this to make a new Samsung front loader wash properly. Load the clothing and start the washer. Normal or heavy setting and soil level heavy. Allow the water to run for 45 seconds to a minute. Now STOP the machine using the power button. The clothing is now wet and the machine senses there is a heavy load and the automatic water dispenser will add water in preparation to wash a heavy load when you turn the power back on and let the actual wash begin. Important, turn off machine using the power button NOT THE PAUSE BUTTON. Good Luck, this always works for us.

Thanks for this information. It's tips like this that keep me coming back to this site.