Talk of The Villages Florida - View Single Post - Oh No!! DIRECTV joins the AT&T "Family"
Thread: Oh No!! DIRECTV joins the AT&T "Family"
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Old 07-25-2015, 09:34 PM
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Quote:
Originally Posted by quirky3 View Post
I got this email today:

I have had nothing but terrible experiences with AT&T customer service. When I dealt with them, their IVR (phone menus) were designed to prevent you from ever reaching a live person. I vowed never to do business with them again.

Most any interactive voice response will allow you to say operator, or attendant, at most any point rather than continuing through the maze of menus.

Most would not believe the amount of satisfaction and service measurements on especially the regulated part of these companies.


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