Quote:
Originally Posted by Arctic Fox
I have internet through Comcast at $19.99 per month (just coming to the end of my first year with them, having switched from Centurylink).
After three months on the Florida Vacation Plan (which reduced my monthly bill to $6 and which they never once managed to bill correctly, charging the full $19.99 until I called and explained to them the error of their ways) I reactivated my connection and, unbeknownst to me, they put me back on a different plan at $65 per month.
The e-mailed bill arrived today - $132 for 1.9 months (go figure) - and I immediately called them to sort it out.
After fighting my way past the automated assistant (although that name suggests that it was of some assistance, rather than being a complete pest) I spoke with an agent who investigated, found the problem and reinstated my original $19.99 package, with full reimbursement of the overcharge.
Moral of the story - while Comcast will use every trick in the book to charge you extra, stick up for your rights and they seem happy to relent.
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Do you know what the upload and download speeds are? I only have comcast internet but my bill is $40+.
Does anyone remember the name and email of the wonderful comcast rep that has helped villagers before? I can search for it, if it's not handy.