Quote:
Originally Posted by hulahips
It's Not LG. It's the lack of customer service. I find for most every situation today you are Lucky if you get a person on the phone. I don't have 1\2 hrs to spend on the phone waiting for a person. By the time I've spent the time pressing 30-40 numbers I am fit to be tied. I honestly think they want you to give up and hang up therefore they dont have to deal with you
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Actually, setting aside the problems people have with the LG refrigerators themselves, the problem IS LG if it's their customer service you are having trouble with.
If you go to LG web site and click on customer support, they have an online chat person. I've always found these online chat support people faster and easier to deal with than those over the phone. We use them for all our utility and appliance problems. No wait. No hanging on the phone. No problems understanding people. The internet can make your life a lot easier.