I can understand the OP venting. I thought we were the only ones that had issues with customer service. I wish I had a penny for every minute I have spent on the phone on hold waiting or trying to explain to the umpteenth person my problem. I make a special effort to let a company know when one of the employees does a great job. On rare occasion you get that person who will even go above and beyond to help you. My thanks to those good people. And by the way OP, LG is a company I would never buy from again, myself, because of their customer service. Hope the earlier posters suggestion helped you. If not, try Googling your problem.
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