[HimandMe]

Originally Posted by hulahips

I'm about ready to explode and wonder if it's me? We just bought a new refrigerator from home depot (a LG). When purchasing of course we were talked into the 5 yr warranty to protect ourselves. The sales woman also wrote down the number for Warranty and circled it and said any problems call this and they will take care of you.
OK after 3 weeks a problem develops. I call. After waiting at least 1\2 hr trying to get a "live" person on the phone, Finally one gets on and says I have to call LG not home depot. After another 1\2 hr I get someone on line but I can barely understand her but I hang in there. She had me try this, try that, and I told her, look send someone here. I'm not a refrigerator repair man. She told me if she does and there is no problem, I will be charged. I told her no we have a warranty. Got no where. After another 1\2 hr of trying to figure out why alarm isn't working when door is left open, she said OK Monday I can send someone. Told her not good, important Dr that day, now about another day. She said no can't schedule that now, I have to call back again next week. Told her put supervisor on and got no where with that either. Now I have to spend my time going to store and wait for sales person go complain. This is outrageous. Customer service islong gone. I've had it

I agree