[Roaddog53]

Today I had an appointment for Brighthouse to put in a whole house DVR system. According to their customer service, since I had the current required DVRs, all it would take is no more than 5-10 minutes max to put in a network connection setup.
Two contractors for Brighthouse showed up on time 1 hour into the 2 hour window. They park in the driveway with an older truck and stated they were here to install the network. Brighthouse has a rule that they can not take off their work boots or put on booties when they walk into any house. I had experienced this on past occasions. As they walk in they reeked with smoke.
One goes in the garage and one on the main box. He installs the "connection" in the garage and the other works on the box in the house.
Here is the funny part. They call to get the boxes turned on (put on the speaker phone) and are put on hold as a normal customer. Finally after about 5-10 minutes customer service answers. They identify themselves and asked to reset the system. They asked if they could get a couple of "pushes" in case it did not work and the service said no. Bottom line... after waiting over an hour, and still on hold, I said I had another appointment soon. They were very polite and said they understood while still on hold and left. The system was never setup.
This is typical I have found of Brighthouse. I have had bad DVRs replaced more than once, over charged for digital converters, pixelated tv and guides, slow internet speeds not what was paying for, poor wi-fi operation, phone transferred without knowledge, and much more.
I believe they are no better and even worse from the other main companies I have also had in the past. At least with Comcast/Charter, you finally get a setup, better options (4+ recordings at once), similar pricing (called) and not NEARLY the issues. Perhaps it is time to move on.