Talk of The Villages Florida - View Single Post - Brighthouse Service remains poor
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Old 08-08-2015, 01:16 PM
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Originally Posted by Roaddog53 View Post
Not everyone has problems with every service. I for one north had very little problems with Comcast service. It was their "customer service" that was not so good. But if you had minimal service issues, no need for customer service. Now Charter and ATT was a different animal. Many I knew and me had problems with both often. That was why the initial switch from ATT to Charter, than I moved. Heard of Brighthouse so tried them. I understand most services may have some issues. Always give them chances. But the continuance is just frustrating.

You will have to let me know how you get 7 recordings at one time. Yesterday, and prior services, phone customer support, plus going to the Brownwood store and chatting with their manager while waiting for a new box they all say 4 recordings is in beta testing and will be out soon. It will require certain boxes but I already have them.

I have Netflix and is useful. We refuse to watch MOST network TV and news programs, but watch most cable programs such as ESPN, the Weather Channel, History, Military, Discovery, TNT, etc. so some sort of cable is needed.

Hey BTW. Has anyone else ever did the math on Direct TVs 99% uptime /reliability they state on commercials? That equates to about 7-8 hours a month DOWNTIME! Lol
We have 2 DVR boxes from Brighthouse and both have the ability to record 7 shows or 6 shows and watch one. The boxes and the service was installed September 2014. Everything continues to work fine (except when the landscaper cut the cable) and yes, both my wife and I watch a lot of programs. We record everything, including sporting events, and watch whenever we can find the time. We had Comcast in previous years when we rented and they were horrible. We came from PA where Comcast was the rock and they were horrible. Have friends in PA that are envious because we have choices and they have Comcast. As said before, to each his own and what we have works very well for us.
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