[Walt.]

Originally Posted by kcrazorbackfan

You sure don't. We went to Sonny's last week to split a rack of Pitmaster's Championship ribs for $13.99; the plate was brought out and there was 6 ribs. I asked the server if this was right and was told yes. Asked for the manager and was told the same thing. Told them 6 ribs is not a rack and to take the ribs back and to bring me the bill for two teas and two side salads.

If everybody would do that instead of "we'll take it this time... but order something else next time" things would change fast enough.
For years this forum was loaded with people complaining about how crappy the Havana was. Then they would turn around and say how hard the work is... those people need the jobs... we have to support the restaurants (no matter how lousy)... sometimes they got a half-way decent meal (with bad service). They would give them "one more chance"... again and again...
There was no reason to change. Everybody kept going there. Express your displeasure and tell them you will try again in six months... if they're still open. Three or four of those would get their attention.