We go to Utube first to check out the problem to see if it is something that we can fix. The wheel on the top rack broke off after three years on our KitchenAid dishwasher. Hubby looked on Utube and saw how it was repaired, and we ordered a part online. Two weeks ago, the wheel on the right side broke, so we just ordered the part which are now made of metal. I guess KitchenAid figured out thaat they had a design flaw.
Also, if you Google your brand appliance there should be a message board of customers with issues and they usual post what the issues are with the appliance are and how they resolved the problem.
Of course this might be too difficult to be a DYI. Good luck to you!
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