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Originally Posted by Hancle704
Recent reports indicated Circuit City was in trouble and decided to cut expenses by getting rid of their more senior knowledgeable sales help. The consequences of these cutbacks are now very evident.
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At the time of the seniority purge, Circut City was in sound financial footing. A new CEO decided that that to increase profits, a staff change was the quickest way. The financial problems besettin them now is directly related to poor customer satisfaction.