Quote:
Originally Posted by CWGUY
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 1st. negative experience after - what - maybe 1000 papers ( that's less than 3 years) Don't know how long you have been here. Not bad!
Your carrier is batting .999
In the time it takes to post here I would have called circulation. Did it once and had a new - dry paper in 30 minutes. I've been here 11 years and had 1 problem. Never been perplexed or disgruntled. My carrier is batting a thousand. I have never laid eyes on her, but I know her name is Charlene.
I write it on a check every Christmas. Thanks Charlene for a GREAT JOB!  |
...Which is why we called the Circulation Department. For 9 years our delivery person has given impeccable service. We were trying to determine if he'd been incapacitated in some way, making the problem a short-term one if a substitute was covering for him. Also, we were concerned about him. And we do tip at Christmas, as well, because of his service.
Our frustration stems from not being able to identify the source of the change in service, which has been only recent. It would have been nice to have gotten a clear explanation like one of the posts herein, instead of a bad attitude.