Comcast is well known for their very poor customer service. This fact has been written up in several publications. On TOTV there are several Threads that testify to Comcast's poor customer service. Recently I read where they were hiring more customer service representives as apparently this is starting to affect their bottom line.
That said, unfortunately, the competition is not much better. Everthing is great until you have a problem! You can say the same about most large companies. We recently had major issues with Whirlpool regarding the warranty on our new appliances. It's "tough" out there when you have a problem with your purchases today.
__________________
Most people are as happy as they make up their mind to be. Abraham Lincoln
|