Quote:
Originally Posted by jnieman
If you're looking to bring your bill down, however chat can't help. Call and ask for the retention department. Chat is a good way to connect easy for other issues, however. They did keep me on line chatting for over 45 minutes only to tell me they had no power to bring down my bill to call Retention.
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I always ask for the retention department right a way. Saves some time. Also, Comcast records all of the calls. Be sure to note the time, date and name of comcast agent so the call can be retrieved if there is a dispute. It has helped me in the past.