Quote:
Originally Posted by Villages Audio Video
Pay or play. That's how I describe the situation after the promotional rate expires. It's painful to make the necessary calls, emails and or chat messages but it does pay.
If you spent an hour or two on the phone and in chat, you will get a much better rate. You may have to talk to retention, threatening to leave but you will get a better rate.
It sucks and nobody likes to do it but a few hours of drama will save you $800 or more over the next year. That's a pretty stout ROI.
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I agree 100%. If/when I call, I start by asking for the "customer loyality" department. It is always good to have a competitors offer in hand.
Still being a somewhat new full time frog, I have not taken the time to call Comcast to get a better deal. It is getting close to the top. Our friends who left Century Link for Comcast has the triple play package with the X-1 operating system for less than we are paying for our basic service.