Quote:
Originally Posted by Dr Winston O Boogie jr
I'm beginning to wonder if this might be covered under warranty. Jenny goes to work at 3:45 am. she woke me up when this happened and I immediately assumed that she messed up somehow. When she got home I asked he what happened and she said, she pushed the button on the wall, got into the car, started it up and backed out. There should have been plenty of time for the door to open all the way. I'm thinking that it might have stuck or began to come back down after it went up. There is no way that there wasn't enough time for it to go all the way with the amount of time she takes to get into the car and start it up. When we first moved in we had an issue with the opener and they came out and replaced a part. I'm wondering if there might still be an issue with it.
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Very well could be under warranty. I would for sure have the company that installed it come out and determine what the problem is. And at least let Home Warranty know about it. Good Luck.