[JoMar]

I agree, if you want to correct a problem go see them in person.....after all, why should the vendor have the responsibility to respond to you. My rule, you get one call, then you get a warning call then you get the "you are fired" call with a list of the social media that will advise the "world" my experience (includes facebook, totv and twitter for a start). It is not my obligation to make their business better, it is their requirement. By the way, I have heard other negative comments on Village Palms. I believe some of the issue is taking on too much business, not hiring enough people to support existing customers or having the financial capability to provide the support. Those problems are not limited to one Company, I think it crosses all service companies.