Just some friendly advice. Your post, as written, will not have the desired effect of countering the negative comment written by the original poster. In my opinion, you should have said nothing more than "Oops, we apologize and will drive over to your home to address the issue immediately". The first rule of crisis management is to accept blame and then state what you are going to do to address the situation. In your post, you did not accept responsibility and you put the onus on the customer to come visit you.
Quote:
Originally Posted by MnGirl
We at Village Palms absolutely pride ourselves getting back to our customers. Why you didn't get a call back, I don't know. I can tell you it is not because we don't want the work, or because of too much work, or not hiring enough people, or any financial capabilities. To say we "stink" as company because of not returning a phone call seems a little harsh. Why don't you stop by and we will get this whole thing settled.
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