I am not just a representative for the company, Village Palms, I am the owner. When I see a problem I try to fix it, evidently it was the wrong way to go about it. We will except all blame for not getting back to the customer. We apologize for taking a week and a half, I know there was confusion and phone messages in that time, but the final amount was not given until yesterday. I had no knowledge of your last name until this afternoon.
Your request is not something we typically do, so special attention has to be done for pricing the work. Our work crews are landscapers, they are and should always act professional. They are not allowed to play music, smoke on peoples property, or go shirtless. If our price is more than you budgeted, a lawn care company can do it for less. It is not that we don't want the work, but, we must charge for our time.
Jodi told you that you do not need to remove your mulch to put down Preene. I stand behind her advise, to remove the mulch and put down Preen, and then replace the mulch is overkill.
I have called you and left a message, and left my number here on Talk of the Villages.
I/we are sorry for any and all problems and take full responsibility, I'm looking for what you would like us to do.
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