If you had taken the time to figure out who your customer was several hours ago you could have avoided all the bad PR.
What will that cost in future biz & good will? hard to say.
I think you have now put the issue to rest.
How much would a good phone system cost in your office compared to over 800 people reading this thread about your customer service.
Mngirl,
Also why don't you use your name when you post?
|