Quote:
Originally Posted by MarkinMd
I just keep them on the phone as long as I can. Use all kinds of delays, "I'm looking for my credit card" lol. That keeps them waiting and waiting. I think as long as they are spending time with me they are not ripping someone else off.
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the best thing to do is tell them you are looking for your checkbook and just put the phone down on the table and walk away. a nice touch is to say something in the background like 'have they been on long enough for a good voice profile yet agent gannon?