Quote:
Originally Posted by claricecolin
Have you tried chatting with them online? That can sometimes be helpful. I can take some time. I had a client that I spent 2 hours on an online chat to get a cable bit straightened out. It can take a bit of patience.
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Thanks, I have. I get canned scripted paragraphs from what sound like foreign staffers. No direct answers to anything related to this supposed contract. In fact, I don't think they know what the word means. It's extremely frustrating.
Then, after their non-answers, they ask if I'm satisfied.
I even get robocalls afterwards asking me to rate the service. I give the lowest rating possible. It says thank you and hangs up. They never follow up to find out why I'm unsatisfied.